Online Sales Contract
ARTICLE 1 – PARTIES AND SUBJECT:
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product(s), the qualities and sales price of which are specified below, ordered electronically by the BUYER (hereinafter referred to as "BUYER") from the website www.agrolit.com.tr owned by Mkare Maden Ürünleri Ltd. Şti. located at Asaf Bey Sok. 7A, Kadıköy 34718 Istanbul (hereinafter referred to as "SELLER").
ARTICLE 2 – SELLER INFORMATION:
Company Name: Agrolit Kimya İlaç San.Tic.Ltd.Şti.
Address: Mimar Sinan Cad. 44A, Kartal 34880 Istanbul, Turkey
Tax Office: Yakacık
Tax ID: 0091975014
Phone: +90 850 242 5273
Email: bilgi@agrolit.com.tr
ARTICLE 3 – PRODUCT INFORMATION:
The type, quantity, brand/model, color, unit, sales price, payment method of the goods/products/services ordered are as follows:
Type of Product/Service:
Brand/Model:
Item No:
Quantity:
Sales Price (Excl. VAT):
Shipping Cost:
Payment Method:
Delivery Address:
Recipient:
Billing Address:
ARTICLE 4 – GENERAL TERMS:
4.1 The BUYER declares that they have read and acknowledged all preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product specified in Article 3 and have confirmed this electronically.
4.2 The product will be delivered to the BUYER or the person/institution indicated by the BUYER within the period specified in the preliminary information, depending on the BUYER's location, provided it does not exceed the legal maximum of 30 days.
4.3 If the product is to be delivered to a person or organization other than the BUYER, the SELLER cannot be held responsible if the recipient refuses to accept the delivery.
4.4 The SELLER is responsible for delivering the product in a sound, complete, and proper condition, as specified in the order, and with any related warranty documents and user manuals if applicable.
4.5 For the product to be delivered, this agreement must be confirmed, and the payment must be made by the BUYER through the specified payment methods. If for any reason the payment is not made or is canceled in the bank records, the SELLER is considered released from the delivery obligation.
4.6 If the SELLER cannot deliver the product on time due to force majeure or extraordinary circumstances (such as adverse weather conditions, transportation interruptions), they must inform the BUYER. In this case, the BUYER may choose to cancel the order, replace the product with an equivalent one, or wait until the extraordinary circumstance is resolved. If the BUYER cancels the order, the amount paid will be refunded within 10 days using the original payment method.
4.7 This agreement becomes valid after being confirmed by the BUYER.
ARTICLE 5 – SELLER’S RIGHTS AND OBLIGATIONS
5.1 The SELLER agrees and undertakes to fulfill the obligations imposed by the agreement in accordance with the relevant laws and regulations unless prevented by force majeure.
5.2 Persons under the age of 18 cannot make purchases from www.agrolit.com.tr. The SELLER assumes that the BUYER who confirms this agreement is legally of age.
5.3 The SELLER is not responsible for pricing errors arising from system errors on www.agrolit.com.tr. The SELLER is also not liable for any promotional or pricing errors caused by system failures, site design issues, or unauthorized interventions on the website.
5.4 Purchases can be made by credit card or bank transfer on www.agrolit.com.tr. Orders not paid within one week are canceled. The order processing time is considered to start when the payment is confirmed, not when the order is placed. Payment methods such as cash on delivery or postal orders without prior consultation with customer service are not accepted.
ARTICLE 6 – BUYER’S RIGHTS AND OBLIGATIONS
6.1 The BUYER agrees and undertakes to fulfill the obligations imposed by the agreement, unless prevented by force majeure.
6.2 By placing an order, the BUYER acknowledges and agrees to the terms of this agreement.
6.3 The BUYER declares that they have read and acknowledged the preliminary information regarding the product's basic characteristics, sales price, payment method, and delivery on www.agrolit.com.tr and confirmed it electronically.
6.4 In line with the above, the BUYER declares that they have read and acknowledged the payment procedures, potential risks, and precautions provided on www.agrolit.com.tr and confirmed them electronically.
6.5 If the BUYER wishes to return the purchased product, they agree not to damage the product or its packaging and to return the original invoice and delivery note.
ARTICLE 7 – ORDER/PAYMENT PROCEDURE
Orders: Products added to the shopping cart are processed after the total amount, including VAT (or total installment amount in case of payment plans), is confirmed by the BUYER via the payment gateway. An order confirmation email is sent before the shipment. Orders will not be shipped before this confirmation email.
The BUYER must check the order confirmation email to prevent disruptions in supply, payment, or delivery. Any issues (e.g., payment problems) will be communicated via phone, fax, or email. If necessary, the BUYER may be asked to contact their bank.
In exceptional cases of stock issues, the BUYER will be informed immediately and may choose to wait for restocking, accept an alternative product, or cancel the order.
Payments: Payments via credit card can only be made online. Credit card details are not accepted via phone or fax. For bank transfers, the appropriate bank should be selected. If the payment is made via EFT (electronic funds transfer), the transaction date will be considered the date of payment.
Orders not paid within one week will be canceled. The processing time starts once payment is confirmed. Cash on delivery and postal orders are not accepted.
If the BUYER’s credit card is fraudulently used by unauthorized persons and the relevant bank does not pay the product price to the SELLER, the BUYER must return the product within three days. Return shipping costs will be borne by the BUYER.
The BUYER acknowledges having read and confirmed the www.agrolit.com.tr/Shipment/Delivery Procedure electronically.
ARTICLE 8 – SHIPMENT/DELIVERY PROCEDURE
Shipment: Upon sending the order confirmation email, the products will be handed over to the contracted shipping company.
Delivery: Products will be delivered to the provided address via the contracted shipping company within 14 working days in Turkey after the order confirmation email is sent. For regions where the shipping company does not provide home delivery, phone notification delivery will be used.
Delivery delays may occur due to incorrect shipping information, limited shipping schedules, public holidays, or natural disasters. The SELLER is not responsible for extra shipping charges due to incorrect shipping information or the recipient's absence.
If the product is not delivered within the specified time, the BUYER should immediately contact customer service.
Damaged Packages: If the package is visibly damaged, the BUYER should not accept it and should request a damage report from the courier. If the courier claims the package is intact, the BUYER has the right to open the package and verify the product condition and request a report. If the package is accepted, it is assumed that the courier fulfilled their responsibility properly.
If the package is refused and a report is issued, the BUYER should inform customer service immediately.
The BUYER declares that they have read and confirmed the www.agrolit.com.tr Product Return/Warranty and Service Procedures electronically.
ARTICLE 9 – PRODUCT RETURN / WARRANTY AND SERVICE PROCEDURE
Product Setup: The website does not sell products that require setup.
Product Return: The general return period for mistakenly purchased products is 15 days. Used, damaged, or opened products cannot be returned. Returns must be in their original packaging.
The BUYER must first inform customer service for returns. After approval, the product should be returned with the return form via the same shipping company that made the original delivery. If the return conditions are met, a refund will be issued. The refund process duration depends on the relevant bank’s procedures.
Warranty: The warranty conditions provided by the importer/manufacturer apply. The BUYER should review the warranty details and user manuals provided with the products.
For defective products, the BUYER should contact the authorized service center with the invoice. If the defect cannot be fixed, replacement or equivalent product provision is the responsibility of the importer/manufacturer.
The SELLER may request additional documents or shipping fees if required.
ARTICLE 10 – JURISDICTION
In case of disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts in Istanbul have jurisdiction up to the monetary limits announced annually by the Ministry of Industry and Trade.
By placing an order, the BUYER is deemed to have accepted all terms of this agreement.
Date:
SELLER:
Company Name:
Address:
Phone:
Signature:
BUYER:
Name/Surname:
Address:
Phone:
Signature: